Items purchased from Graveco Software, Inc. and returned within 30 days from the date of purchase with the original receipt or invoice, are eligible for refund. No refunds are allowed after 30 days from the date of purchase. Items must be in new condition, including the original box, packaging, manuals and accessories.
Customers wishing to return an item must call Graveco Software, Inc. Sales Department within the 30-day return period to receive a return authorization form and number.Shipping Fees are nonrefundable.
A restocking fee equal to 20% of the purchase price will be charged.*
The 20% restocking fee will be assessed at the time of the refund. The refund will be issued when the signed Return Authorization Form, software and materials are received by Graveco Software.Support/Services:
Graveco Software, Inc. will refund any "unused services" fee within a 30 day period from date of purchase. Customers wishing a refund on "unused services" must present that request in writing to the Sales Department. Support or Service fees used will be prorated off the refund amount. No refunds for "unused services" are allowed after the 30 days from the date of purchase.
*Fee not applicable in Hawaii.
The "Date of Purchase" is the date as stated on the Graveco Software Sales Invoice.